This Refund Policy explains when and how refunds are issued by Mohsin Web's ("we", "us") for services and digital products purchased through this website.

Custom Services

• Projects billed with an upfront deposit: the deposit is non-refundable once work has started, as it covers time already allocated to your project.
• If we are unable to deliver an agreed milestone and the issue is not resolved within a reasonable time, you may request a partial refund proportional to undelivered work.
• Refund requests must be made in writing within 7 days of the disputed milestone.

Digital Products

• Digital products (templates, plugins, scripts, themes) are delivered instantly on purchase and are non-refundable once downloaded, except where the product is materially defective or not as described.
• Defect claims must be submitted within 7 days of purchase with a clear description of the issue; we will attempt a fix first, and issue a refund only if the defect cannot be resolved.

How Refunds Are Processed

Approved refunds are returned to the original payment method within 7–14 business days. Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

• Change of mind after a digital product has been downloaded.
• Delays caused by the client not providing requested content, feedback, or access.
• Custom work already approved and signed off by the client.

How to Request a Refund

Contact us at admin@mohsinwebs.com.pk or via our contact page with your order details. You can also write to us at 25-H Gulshan Town, Thokar Niaz Baig, Lahore, Pakistan.